
The Diploma of Hospitality Management (Operations Stream) is designed for individuals who aspire to develop strong operational, leadership, and management capabilities within the hospitality industry. This course provides a clear pathway into supervisory and management roles across a wide range of hospitality settings, including restaurants, cafés, hotels, resorts, clubs, and catering operations.
The program focuses on the core operational and business functions required to manage successful hospitality venues. Students develop practical knowledge and skills in areas such as hospitality operations management, customer service excellence, staff supervision and leadership, budgeting and financial control, rostering, workplace health and safety compliance, food safety systems, and operational planning. The curriculum equips learners with the ability to coordinate daily operations while maintaining high service standards and regulatory compliance.
Training is delivered by industry-experienced trainers and combines structured theoretical learning with practical, hands-on activities conducted in simulated and real-world hospitality environments. Throughout the course, students learn to manage teams, resolve operational issues, oversee service delivery, and support business performance in fast-paced hospitality workplaces.
Upon successful completion, graduates will obtain the nationally recognised SIT50422 Diploma of Hospitality Management (Operations Stream). This qualification enhances employability and career progression opportunities within the hospitality sector, supporting pathways into roles such as Hospitality Supervisor, Restaurant or Café Manager, Front-of-House Manager, Hospitality Operations Supervisor, Function or Events Coordinator, and Small Business Hospitality Manager.
This course provides the skills, confidence, and industry-ready knowledge required to step into leadership and operational management roles within Australia’s dynamic hospitality industry.

SIT50422 – Diploma of Hospitality Management (Operations Stream)
This qualification consists of 11 Core Units and 17 Elective Units, providing students with comprehensive management and commercial kitchen skills.
| Unit Code | Unit Title | Unit Type |
| SITXCCS015 | Enhance customer service experiences | Core |
| SITXCCS016 | Develop and manage quality customer service practices | Core |
| SITXMGT005 | Establish and conduct business relationships | Core |
| SITXWHS007 | Implement and monitor work health and safety practices | Core |
| SITXHRM009 | Lead and manage people | Core |
| SITXMGT004 | Monitor work operations | Core |
| SITXHRM008 | Roster staff | Core |
| SITXCOM010 | Manage conflict | Core |
| SITXFIN009 | Manage finances within a budget | Core |
| SITXFIN010 | Prepare and monitor budgets | Core |
| SITXGLC002 | Identify and manage legal risks and comply with law | Core |
| SITXFSA005 | Use hygienic practices for food safety | Elective |
| SITXFSA006 | Participate in safe food handling practices | Elective |
| SITXFSA008 | Develop and implement a food safety program | Elective |
| SITHIND005 | Use hygienic practices for hospitality service | Elective |
| SITHIND006 | Source and use information on the hospitality industry | Elective |
| SITEEVT020 | Source and use information on the events industry | Elective |
| BSBSUS511 | Develop workplace policies and procedures for sustainability | Elective |
| BSBTEC301 | Design and produce business documents | Elective |
| BSBTEC303 | Create electronic presentations | Elective |
| SITHFAB021 | Provide responsible service of alcohol | Elective |
| CPPCLO3102 | Clean hard floors | Elective |
| CPPCLO3101 | Clean carpeted floors | Elective |
| CPPCLO3105 | Clean glass surfaces | Elective |
| SITXINV006 | Receive, store and maintain stock | Elective |
| SITXINV007 | Purchase goods | Elective |
| SITXINV008 | Control stock | Elective |
| SITHIND008 | Work effectively in hospitality service | Elective |
Students enrolling into this package must meet the following entry requirements:
Explore diverse and rewarding career pathways with our Advanced Hospitality & Kitchen Management Program. Whether your goal is culinary leadership or hospitality operations management, this dual qualification equips you with industry-ready skills and strong opportunities for long-term career advancement across the hospitality sector.
Graduates who complete the Diploma of Hospitality Management (Operations Stream) may progress to a Bachelor of Hospitality Management.*
* Federation Academy does NOT offer bachelor-level qualifications.
Tuition Fees (choose one depending on student type):
Onshore Students: AUD $17,500
Offshore Students: AUD $19,250
Other Fees:
Material Fee: AUD $500
Application Fee (one-time): AUD $250 (Onshore Students) / AUD $500 (Offshore Students)
Next Intake Date: April 2026




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