SIT50422 Diploma of Hospitality Management (Operations Stream)

COURSE OVERVIEW

SIT50422 Diploma of Hospitality Management (Operations Stream)

The Diploma of Hospitality Management (Operations Stream) is designed for individuals who aspire to develop strong operational, leadership, and management capabilities within the hospitality industry. This course provides a clear pathway into supervisory and management roles across a wide range of hospitality settings, including restaurants, cafés, hotels, resorts, clubs, and catering operations.

The program focuses on the core operational and business functions required to manage successful hospitality venues. Students develop practical knowledge and skills in areas such as hospitality operations management, customer service excellence, staff supervision and leadership, budgeting and financial control, rostering, workplace health and safety compliance, food safety systems, and operational planning. The curriculum equips learners with the ability to coordinate daily operations while maintaining high service standards and regulatory compliance.

Training is delivered by industry-experienced trainers and combines structured theoretical learning with practical, hands-on activities conducted in simulated and real-world hospitality environments. Throughout the course, students learn to manage teams, resolve operational issues, oversee service delivery, and support business performance in fast-paced hospitality workplaces.

Upon successful completion, graduates will obtain the nationally recognised SIT50422 Diploma of Hospitality Management (Operations Stream). This qualification enhances employability and career progression opportunities within the hospitality sector, supporting pathways into roles such as Hospitality Supervisor, Restaurant or Café Manager, Front-of-House Manager, Hospitality Operations Supervisor, Function or Events Coordinator, and Small Business Hospitality Manager.

This course provides the skills, confidence, and industry-ready knowledge required to step into leadership and operational management roles within Australia’s dynamic hospitality industry.

Diploma of Hospitality Management (Operations Stream)

COURSE DETAILS

SIT50422 – Diploma of Hospitality Management (Operations Stream)
This qualification consists of 11 Core Units and 17 Elective Units, providing students with comprehensive management and commercial kitchen skills.

Unit CodeUnit TitleUnit Type
SITXCCS015Enhance customer service experiencesCore
SITXCCS016Develop and manage quality customer service practicesCore
SITXMGT005Establish and conduct business relationshipsCore
SITXWHS007Implement and monitor work health and safety practicesCore
SITXHRM009Lead and manage peopleCore
SITXMGT004Monitor work operationsCore
SITXHRM008Roster staffCore
SITXCOM010Manage conflictCore
SITXFIN009Manage finances within a budgetCore
SITXFIN010Prepare and monitor budgetsCore
SITXGLC002Identify and manage legal risks and comply with lawCore
SITXFSA005Use hygienic practices for food safetyElective
SITXFSA006Participate in safe food handling practicesElective
SITXFSA008Develop and implement a food safety programElective
SITHIND005 Use hygienic practices for hospitality serviceElective
SITHIND006 Source and use information on the hospitality industryElective
SITEEVT020 Source and use information on the events industryElective
BSBSUS511 Develop workplace policies and procedures for sustainabilityElective
BSBTEC301 Design and produce business documentsElective
BSBTEC303 Create electronic presentationsElective
SITHFAB021 Provide responsible service of alcoholElective
CPPCLO3102 Clean hard floorsElective
CPPCLO3101 Clean carpeted floorsElective
CPPCLO3105 Clean glass surfacesElective
SITXINV006 Receive, store and maintain stockElective
SITXINV007 Purchase goodsElective
SITXINV008 Control stockElective
SITHIND008Work effectively in hospitality serviceElective

Students enrolling into this package must meet the following entry requirements:

  • A candidate must be a minimum age of 18 years at the time of course commencement.
  • Submit a copy of minimum Year 12 or equivalent qualification or AQF Certificate III / IV or higher.
  • English Language requirements
    • IELTS 6.0 or equivalent English proficiency OR
    • Successfully complete a Language, Literacy, Numeracy & Digital knowledge test (LLND) designed by Federation Academy for applicants who have not completed a formal English test like IELTS / TOEFL / PTE or do not need one for their student visa application. There are 4 sections for Language, Literacy, Numeracy & basic Digital testing assessments, which are mapped to ACSF Standards for Diploma or Advanced Diploma level qualification in Australia
  • Ability to independently use & operate a computer/laptop and knowledge of basic use of office applications. Learners who do not possess basic computing skills will be referred to take basic computer training before enrolment (as Institute doesn’t offer basic IT training courses).
  • Students must have access to a laptop & internet services outside class hours.
    • Although Institute will provide access to computers/laptops on loan with required resources during classroom hours to work on assignments and tasks for self-study. However, all learners are expected to have access to a laptop or computer with the Windows 11 operating system. Students must have an active email address for communication and be contactable by phone (mobile or landline) and by mail (postal address).
    • All learners are expected to have access to Office365 applications such as Microsoft Word, an email platform.
  • Attend an interview (face to face via an authorised agent / Phone / TEAMS)
    • All prospective students (the candidates) are interviewed and will have the course explained to them by a Student Services Officer and/or authorised agents. The purpose of this interview is to ensure the candidate understands the commitment of signing up to the course, entry requirements, course outcomes, and what is expected of the student during their studies with Federation Academy.
    • All learners will be required to review all pre-enrolment information available via Federation Academy’s website, application form, student handbook, marketing flyer & via authorised international agents. All pre-enrolment information clearly articulates the entry requirements, course expectations, subjects covered, training & assessment strategies, course outcomes, academic pathways, any vocational work placement requirements (if any). All the course information provided aims to identify the suitability of the course, any support needs, and the process of any possible “Recognition of Prior Learning opportunities.There are no academic entry requirements for this qualification.
  • Kitchen Supervisor:
    Oversee daily kitchen operations, supervise kitchen staff, coordinate food preparation, and ensure compliance with food safety and hygiene standards. Career progression opportunities include roles such as Sous Chef, Head Chef, or senior kitchen management positions.
  • Chef de Partie:
    Take responsibility for a specific section of the kitchen, managing food quality, preparation, and presentation while supporting junior staff. Future pathways may include advancement to Sous Chef or specialised culinary leadership roles.
  • Sous Chef:
    Assist in managing kitchen operations, supervising teams, planning menus, and maintaining operational efficiency. Career growth may lead to Head Chef, Executive Chef, or senior culinary management roles.
  • Restaurant or Café Manager:
    Manage front-of-house and back-of-house operations, oversee staff performance, handle customer service, manage budgets, and ensure smooth daily operations. Career advancement can include senior hospitality management or multi-venue management roles.
  • Hospitality Operations Supervisor:
    Coordinate hospitality services across venues, monitor operational performance, implement quality standards, and support business objectives. Career progression may include operations management or hospitality business leadership roles.
  • Food and Beverage Manager:
    Plan, coordinate, and control food and beverage services while managing staff, stock, and financial performance. Future opportunities include senior management positions or consultancy roles within the hospitality industry.
  • Small Business Hospitality Manager:
    Lead and manage hospitality businesses such as cafés, restaurants, or catering operations, overseeing staffing, finances, compliance, and customer experience. Career pathways include business ownership expansion or senior enterprise management roles.

Explore diverse and rewarding career pathways with our Advanced Hospitality & Kitchen Management Program. Whether your goal is culinary leadership or hospitality operations management, this dual qualification equips you with industry-ready skills and strong opportunities for long-term career advancement across the hospitality sector.

Graduates who complete the Diploma of Hospitality Management (Operations Stream) may progress to a Bachelor of Hospitality Management.*

* Federation Academy does NOT offer bachelor-level qualifications. 

Tuition Fees (choose one depending on student type):

  • Onshore Students: AUD $17,500

  • Offshore Students: AUD $19,250

Other Fees:

  • Material Fee: AUD $500

  • Application Fee (one-time): AUD $250 (Onshore Students) / AUD $500 (Offshore Students)

 

Next Intake Date: April 2026

Cairns Convention Centre
Cairns Convention Centre
Stamford Plaza Brisbane
Stamford Plaza Brisbane
The Prince Alfred Hotel
The Prince Alfred Hotel
Comfort Inn North Brisbane
Comfort Inn North Brisbane

"Education is the kindling of a flame, not the filling of a vessel."

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